Privacy Policy
Effective: March 11, 2026
ConvoCrate ("we", "our", or "the app") is a communications application that uses Twilio to send and receive messages on your behalf. This policy describes how we collect, use, and protect your information.
Information We Collect
When you use ConvoCrate, we may collect the following information:
Account information — your name, email address, and phone number, used to set up and operate your account.
Message data — the content of messages you send and receive through the app, including sender and recipient phone numbers, timestamps, and message body text.
Usage data — basic information about how you interact with the app, such as feature usage and error logs.
Device information — device type, operating system version, and app version, collected for troubleshooting and compatibility purposes.
How We Use Your Information
We use the information we collect to:
- Provide the core messaging functionality of ConvoCrate via Twilio's communication services.
- Maintain, troubleshoot, and improve the app.
- Communicate with you about your account or changes to the service.
Third-Party Services
ConvoCrate relies on Twilio to transmit messages. When you send or receive a message, data is processed through Twilio's infrastructure and is subject to Twilio's privacy policy. We do not sell your personal information to third parties.
Data Retention
We retain message data and account information for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time by contacting us.
Data Security
We take reasonable measures to protect your information, including encrypted transmission of messages and secure storage of account data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
ConvoCrate is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise these rights, contact us using the information below.
Changes to This Policy
We may update this privacy policy from time to time. If we make material changes, we will notify you through the app or by other means. Your continued use of ConvoCrate after changes are posted constitutes acceptance of the updated policy.
Contact Us
If you have questions about this privacy policy or your data, contact us at admin@convocrate.com.