Terms of Service

Effective: March 18, 2026

These terms govern your use of ConvoCrate, operated by ConvoCrate, a Colorado partnership LLC. By creating an account or using ConvoCrate, you agree to these terms. If you don't agree, don't use the service.

1. The Service

ConvoCrate provides dedicated business phone numbers and an SMS/MMS messaging platform for general contractors and construction businesses. Each team member gets their own number. We handle message delivery through Twilio and store your communication history so it's accessible from the app.

2. Your Account

You're responsible for keeping your login credentials secure and for all activity that happens under your account. Don't share your credentials with anyone outside your organization. If you believe someone has accessed your account without authorization, email us immediately at admin@convocrate.com.

3. Acceptable Use

Use ConvoCrate for legitimate business communication. Don't use it to:

We can suspend or terminate accounts that violate these rules, with or without notice depending on severity.

4. Messaging Compliance

You are responsible for having proper consent from the people you message through ConvoCrate. This means your subcontractors and contacts should know they're communicating with your business through this number. We support A2P 10DLC compliance, but the responsibility for obtaining and maintaining consent lies with you. You agree to comply with all applicable messaging laws, including the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act.

5. Your Content

You retain ownership of all messages, files, and other content you send or store through ConvoCrate ("Your Content"). By using the service, you grant us a limited license to store, transmit, and display Your Content solely as needed to operate the service. We won't use Your Content for any other purpose.

6. Privacy and Data

Our collection and use of your information is governed by our Privacy Policy. By using ConvoCrate, you acknowledge that you have read and understood the Privacy Policy.

7. Data Retention and Deletion

We retain your communication history and account data for as long as your account is active. If you close your account or we terminate it, we will retain your data for up to 90 days to allow for reactivation or data export, after which it will be permanently deleted. You may request deletion of your data at any time by emailing admin@convocrate.com. We will process deletion requests within 30 days.

8. Service Availability

We work to keep ConvoCrate running reliably, but we can't guarantee 100% uptime. The service may be temporarily unavailable for maintenance, updates, or reasons outside our control. We don't guarantee specific uptime levels.

9. Limitation of Liability

ConvoCrate is provided "as is" and "as available." To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service. This includes but is not limited to lost messages, missed communications, business losses, or loss of data. Our total aggregate liability for any claims arising from or related to these terms or the service is limited to the amount you've paid us in the 12 months preceding the claim, or $100, whichever is greater.

10. Indemnification

You agree to indemnify, defend, and hold harmless ConvoCrate LLC, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the service; (b) Your Content; (c) your violation of these terms; or (d) your violation of any applicable law or regulation, including messaging and communications laws.

11. Dispute Resolution

Before filing any formal claim, you agree to attempt to resolve disputes by emailing admin@convocrate.com. We'll try to resolve the matter informally within 60 days. If we can't resolve it informally, any dispute arising from these terms will be resolved through binding arbitration administered under the rules of the American Arbitration Association, conducted in the State of Colorado. You agree to bring claims only in your individual capacity and not as part of any class or representative action.

12. Termination

You can stop using ConvoCrate and close your account at any time. We can also terminate or suspend your access if you violate these terms, if required by law, or if we need to discontinue the service. We'll give at least 30 days' notice when reasonably possible, except in cases of serious violations where immediate action is necessary.

13. Changes to These Terms

We may update these terms from time to time. If we make material changes, we'll notify you through the app or by email at least 15 days before the changes take effect. Continued use after the effective date of changes means you accept the updated terms.

14. Governing Law

These terms are governed by the laws of the State of Colorado, without regard to conflict of law principles.

15. Contact

Questions? Email us at admin@convocrate.com.